IT Systems Administrator

Are you user-friendly?

IT Systems Administrators work directly with the Director of Technology to ensure the healthy, uptime, and stable performance of Threespot’s development infrastructure, including Mac and Windows-based desktops, Linux and Windows servers, and VOIP-based phone systems. They react quickly to emergent technical situations (server downtime, bandwidth issues, service availability, desktop crises, etc.), as well as plan internal support and maintenance to proactively avoid technology crises (backup management, desktop and server OS and application patches, performance monitoring, etc.). They are expected to stay versed in developing networking and infrastructure technologies that may be of use to Threespot or its clients.

As engineers, IT Systems Administrators are comfortable working in a deadline-driven, technology-agnostic, and design-focused environment. They interact with project managers, fellow technical personnel, graphic designers, and keep their manager informed of their workload. They are dedicated to the production of high-quality, elegant solutions that meet client requirements and expectations.

Qualifications

  • 1-3 years’ experience supporting Linux server, Microsoft desktop and server, and Mac desktop and laptop technologies.
  • Working knowledge and understanding of Microsoft networking and Windows 2000/2003 Server, MS Exchange Server 2007, ActiveDirectory, TCP/IP, server hardware setup, and administration.
  • Experience with printers, faxes, scanners, and other peripherals.
  • Experience working with routers, managed switches, firewalls, and VPNs.
  • Proven user IT support, customer service, and communication skills.
  • A mid-level knowledge of requirements/configuration of systems to support at least one of the following: ColdFusion, Python, PHP, ASP, ASP.NET.
  • A mid-level knowledge of requirements/configuration of systems to support or administer at least one of the following: Microsoft SQL Server, MySQL, Postgres.
  • Familiarity with application architecture, design patterns, and development methodologies/frameworks.
  • Experience with virtualized environments is preferred.
  • Great problem-solving and troubleshooting skills.
  • Self-motivated, positive, and able to focus on delivering high-quality and timely results.
  • MCP, MCSE, or other MS certification is a plus.

Responsibilities

  • Coordinates with Director to develop a consistent means of monitoring overall health and performance of technical infrastructure.
  • Addresses daily, weekly, monthly, and periodic maintenance issues related to desktop computers and servers.
  • Maintains availability off-hours (evenings and weekends) to manage and perform upgrades, updates, patches, and other services requiring system downtime, as needed (infrequently).
  • Produces clean, error-free, and well-documented solutions.
  • Acts as an engineering/research resource on projects, as needed.
  • Acts as a sole resource responsible for internal system projects, as needed.